Shipping & Returns
Every music box we make begins as a promise — to a name, a memory, a song someone hasn't heard in years. That kind of thing can't be rushed, so here's exactly what to expect, from the moment you order to the moment the lid opens for the first time.
Shipping
We ship to every corner of the world. Wherever it's headed, your timeline is made up of two parts: how long we spend making your box, and how long it takes to travel to you.
Making time
Because every box is built — and often personalised — to order, timelines vary by type. Figures below are for small orders of 1–10 boxes.
| Music box type | Making time |
|---|---|
| Hand-crank & wind-up | 1–3 days |
| Digital music boxes | 1–3 days |
| Compact, with a song from our library | 1–3 days |
| Paper strip music boxes | 1–2 weeks |
| Luxury, with a song from our library | 4 weeks |
Adding a custom design? Add roughly 1 week, depending on how many rounds of revisions we go through together.
Adding a custom song? Add roughly 4 weeks, also revision-dependent.
Ordering 10+ boxes? Add roughly 1 week to the making time above, revisions permitting.
Delivery time
Once your order leaves our hands:
| Order type | Delivery time |
|---|---|
| All music boxes except Luxury (small orders) | 5–10 working days |
| Luxury music boxes (small orders) | 4–6 working days |
| Large-volume orders (10+) | 4–6 working days |
International orders may take a little longer through customs — entirely outside our control, but we'll always have your box moving as quickly as the process allows.
Shipping cost
Cost varies slightly by destination and is calculated at checkout.
- Orders under £29.99 — standard shipping rate applies
- Orders over £29.99 — discounted shipping
- Orders over £39.99 — shipping is free
Returns & Refunds
We want every box that leaves our workshop to be one you're glad to keep. If something isn't right, we'll make it right — but the terms differ slightly depending on whether your box was personalised.
If something's gone wrong
Please get in touch within 28 days of delivery. Once we've had a look, we'll typically offer one of the following:
- A free fix, or
- A free replacement
Return postage arrangements vary case by case — we'll confirm the details with you directly once we understand the issue. We cover return postage for faults or errors on our end; customers cover it for other approved returns.
Damaged or missing in transit
Boxes travel a long way to reach a mantelpiece, and very occasionally something goes astray. If your order arrives damaged, or hasn't arrived at all, please let us know within 14-21 days of the estimated delivery date so we can look into it and put things right.
Have a question about your order? Contact us and we'll get back to you as soon as we can.
We put the same care into getting your box to you as we do into making it.